RETURNS & WARRANTY
We hope that you will remain part of the Pack and enjoy our gear! However, we understand that you may need to make a return. Any UNUSED item or gear may be returned within 30 days of receipt of your shipment for a full refund of the original purchase price.
We warrant every product we make to be free of materials and manufacturing defects for the lifetime of the product. If these products fail due to a manufacturing or material defect, we will repair the product without charge, or replace it at our discretion.
The practical lifetime of a product does not mean indefinite and unfortunately does not mean your lifetime. The intensity under which you use the product determines this factor. Materials will deteriorate and fade over time and moving parts will wear out. We design our products to endure extended periods of use but if it looks worn out, it likely is.
Tears, cuts, punctures, burns, contamination, accidents, improper care, negligence, normal wear-and-tear, modifications, alterations, or use for a purpose other than which the product was designed will void the warranty.
All gear MUST be clean and free of debris and contaminants before they can be sent back for repair. Please wash your gear by hand with mild soap and water and allow to air dry out of direct sunlight. Please contact us before you send in your gear to obtain an RMA number. Thank you and stay safe!
In your email, please provide your name, invoice number or proof of purchase, a phone number where you may be reached and the reason for the return. We will contact you within 24hrs with a return authorization number.
You can expect a refund in the same form of payment originally use for purchase within 7 to 14 days after we start the return process. Shipping charges will be refunded if the return is a result of our error.
Thank you for shopping with Wolfpack Gear!